Privacy Policy — Rahnama98

1. About the site

rahnama98.ir is an independent contact directory that displays contact pages for commercial and service businesses.

Business pages may include data such as:

Business name.
Phone number.
WhatsApp.
Address.
City and neighbourhood.
Geographic location.
Opening hours.
Website.
Social media links.
Catalogue links or external channels.
Verification status.
Page management status.

rahnama98.ir does not sell products or services, and does not handle orders, payments or delivery.

Contact and dealings take place directly between the visitor and the business owner through the channels shown on the page.

2. Scope of this policy

This policy applies to:

Visitors to the site.
Business owners.
Page managers.
People who request that data be edited or removed.
People who submit reports.
People who request verification of a number or business.
Anyone who uses services, forms or links within rahnama98.ir.

This policy does not apply to external websites or apps that a user may visit through links on business pages, such as WhatsApp, maps, Facebook, Instagram, TikTok or any other external site.

3. Types of data we may collect

rahnama98.ir may collect different types of data depending on how you use the site.

A. Business data displayed publicly

This may include:

Business name.
Category.
City and neighbourhood.
Address.
Phone number.
WhatsApp number.
Contact links.
Website.
Map link.
Opening hours.
A short description of the business.
Business logo or image.
Verification status.
Page management status.

This data may appear publicly on the business page, because it is the core of the contact directory service.

B. Data about the business owner or page manager

When you add a business, claim a page or edit data, we may ask for:

Name.
Phone number.
Email address.
The applicant's role.
Business name.
The applicant's relationship to the business.
Verification data.
Documents or evidence proving ownership or authorisation.
Official accounts or links proving the applicant's connection to the business.
Any additional information needed for verification or to prevent impersonation.

C. Verification data

We may collect or process data relating to the verification process, such as:

The phone number used for OTP.
The time the verification code was sent.
The verification result.
Number status.
Page status.
Business status.
Verification method.
The name of the reviewer or internal person responsible for the review.
Internal notes relating to the verification request.
Documents or evidence submitted.

Verification documents are not displayed publicly and are used only for review, protection against impersonation, disputes and legal compliance.

D. Report and objection data

When you submit a report or a request to remove or edit, we may collect:

The reporter's name.
Phone number or email address.
The reporter's role.
Type of report.
The page being reported.
Reason for the report.
Attached evidence or files.
A record of communication with the reporter.
The action taken on the report.

E. Technical data

When you use the site, we may automatically collect some technical data, such as:

IP address.
Device type.
Browser type.
Operating system.
Date and time of the visit.
Pages visited.
Links clicked.
Referral source.
Session information.
Signs of abnormal usage.
Attempts at scraping, enumeration or abuse.

This data is used for operations, security, analysis, preventing impersonation, combating scraping and improving the service.

4. Why we collect data

We use data for the following purposes:

Creating contact pages for businesses.
Displaying business data to visitors.
Enabling search within the directory.
Verifying phone numbers.
Reviewing page-claim requests.
Reviewing business verification requests.
Handling reports and requests to remove or edit.
Preventing impersonation.
Protecting users from misleading information.
Combating scraping of phone numbers and data.
Improving the quality of the site.
Measuring performance and traffic.
Protecting the site from abuse and attacks.
Keeping records as evidence in case of dispute.
Complying with any applicable legal or regulatory obligations.

5. Grounds for processing data

rahnama98.ir processes data on one or more of the following grounds:

The user's consent when submitting data.
The need to operate the service.
A legitimate interest in protecting the site and preventing impersonation and fraud.
A request from the business owner or their representative.
Handling reports and disputes.
Complying with legal or regulatory requests where they exist.
Protecting the rights of the site, its users and the businesses listed.

6. Public and non-public data

rahnama98.ir distinguishes between two types of data:

Public data

Data that appears on the business page, such as:

Business name.
Phone number.
WhatsApp link.
City and neighbourhood.
Contact links.
Address or location.
Opening hours.

This data is available to visitors because it is part of the contact directory service.

Non-public data

Data that is not normally shown to visitors, such as:

Verification documents.
OTP records.
Internal review notes.
Report records.
Applicant data.
IP logs.
Evidence of ownership or authorisation.
Internal correspondence.

This data is used for operations, security, verification, disputes and compliance.

7. Undertaking by those who submit data

When adding a business, number, link, image, logo or any other information, the person submitting the data confirms that they:

Have the right to submit this data.
Are not violating anyone's privacy.
Are not using a number, name or logo without the right to do so.
Are not impersonating any business, person or organisation.
Have obtained the consent of any third party whose data is involved.
Take responsibility for the accuracy and lawfulness of the data they submit.

If it turns out that data was submitted without the right to do so, rahnama98.ir may remove it, suspend the page, or keep an internal record of the incident for protection and evidence.

8. Publishing phone numbers and contact links

The main purpose of rahnama98.ir is to display contact details.

Therefore, if a business owner or page manager provides a phone number, WhatsApp link or contact link, they agree to it being displayed on the business page.

Even so, you can request removal or editing of any number or link through the dedicated request process, and the site may ask for suitable proof before acting on the request.

9. Verifying identity and ownership

rahnama98.ir may request data or documents to verify:

Ownership of the phone number.
Authorisation to manage the page.
Ownership of the business.
The applicant's legal or commercial capacity.
The validity of a report or objection.

The site may refuse, delay or suspend any verification request if the data is insufficient, inconsistent or doubtful.

10. Reports and requests to remove or edit

Users or business owners may submit a request to:

Remove a number.
Edit data.
Remove a link.
Delete a page.
Report impersonation.
Report incorrect data.
Object to the use of a name, logo or trademark.
Report content that breaks the rules.

The site may ask for proof before acting on a request, especially if it concerns deleting a page, transferring its management or disputing its ownership.

rahnama98.ir is not obliged to act on requests that are malicious, incomplete or lack sufficient evidence.

11. Data retention

We keep data for as long as necessary for the purposes for which it was collected, including:

Operating contact pages.
Verification.
Handling reports.
Preventing impersonation.
Protecting the site legally.
Usage analysis.
Legal compliance.
Keeping a record of disputes.

When a page, number or account is deleted, we may keep limited, unpublished records for a reasonable period, such as:

The request record.
Time of deletion.
Reason for deletion.
Related verification data.
Report records.
Technical information needed to protect against abuse.

This retention does not mean the data continues to be shown publicly.

12. Sharing data with third parties

We may share limited data with service providers we need to run the site, such as:

Hosting services.
Attack protection services.
CDN networks.
Storage services.
Email services.
SMS or OTP services.
Analytics services.
Error-monitoring tools.
Anti-scraping and bot-protection services.

We do not sell personal data to advertisers.

We may also share data where required by law or in response to a valid request from a competent authority.

13. Hosting, cloud services and data transfers

Site data may be stored or processed inside or outside Iran, depending on the service providers used.

By using the site or submitting data, you understand that some data may pass through hosting, protection, storage or analytics providers outside Iran.

rahnama98.ir undertakes, as far as is practically possible, to choose reliable service providers and to take reasonable measures to protect data.

14. Cookies and similar technologies

rahnama98.ir may use cookies or similar technologies to:

Run the site.
Improve performance.
Remember some preferences.
Measure traffic.
Prevent abuse.
Detect bots and scraping attempts.
Improve the search experience.

You can disable cookies in your browser settings, but this may affect some site features.

15. Analytics and usage measurement

The site may collect general analytics data, such as:

Number of visits.
Most-visited pages.
Most-searched cities or categories.
Number of clicks on call buttons.
Number of clicks on WhatsApp, website or map.
Business page performance.

This data may be used to prepare statistics for page owners or to improve the service, while taking care not to reveal unnecessary data about visitors.

16. Preventing scraping and protecting public data

Although some contact details are shown publicly, this does not mean they may be collected in bulk, sold, republished or used for spam marketing.

rahnama98.ir may use tools and technologies to detect:

Scraping.
Phone number enumeration.
Data harvesting attempts.
Abnormal repeated requests.
Access from bots or suspicious sources.

We may keep technical logs and use them to block, restrict or take legal action where necessary.

17. Data security

rahnama98.ir takes reasonable measures to protect data, such as:

Using secure HTTPS connections.
Restricting administrative access.
Using strong passwords or two-factor authentication where needed.
Logging sensitive operations.
Restricting access to documents.
Monitoring abuse attempts.
Using tools that protect against attacks and bots.
Keeping backups where needed.

However, complete security cannot be guaranteed for any system connected to the internet. Therefore, rahnama98.ir does not guarantee that data will never be subject to unauthorised access, despite reasonable protective measures.

18. Security incidents

If rahnama98.ir becomes aware of a security incident affecting sensitive or non-public data, it may take appropriate action depending on the nature of the incident, such as:

Internal investigation.
Restricting access.
Fixing the fault.
Changing keys or passwords.
Notifying affected users where appropriate or required.
Cooperating with competent authorities where necessary.

19. Rights of users and business owners

A user or business owner may, depending on the case, request to:

See some of the data relating to them.
Edit their business data.
Remove a number or link.
Delete a page.
Object to a page impersonating their business.
Revoke management of a page in case of dispute.
Correct inaccurate data.
Stop the display of some public data.

Acting on these requests may require verifying the applicant's identity, role or ownership of the business.

20. Refusing unlawful or malicious requests

rahnama98.ir may refuse any request that:

Is malicious.
Is not supported by evidence.
Aims to harm a competitor.
Contains incorrect information.
Comes from an unauthorised person.
Conflicts with a legal obligation.
Infringes the rights of another party.
Requires deleting data needed to preserve a right or prove a dispute.

21. Children's data

rahnama98.ir is intended for commercial and service businesses and is not directed at children.

We do not knowingly request data from children or minors.

If it appears that a minor's data has been published without right or necessity, you can request its removal, and the site will handle the request through the appropriate procedures.

22. External links

Business pages may contain external links, such as:

WhatsApp.
Maps.
Facebook.
Instagram.
TikTok.
Websites.
External catalogues.

When you click an external link, you leave rahnama98.ir and become subject to that party's privacy policy and terms.

rahnama98.ir is not responsible for the privacy policies or practices of external websites or apps.

23. Confidentiality of verification and report data

rahnama98.ir treats verification data, reports and documents as non-public data.

This data is not published to visitors unless:

Its owner consents.
It is needed to prove a right in a dispute.
There is a valid legal request.
Disclosure is necessary to protect the site or its users, or to prevent clear harm.

24. Sensitive data

Some categories may require more careful handling, such as:

Clinics.
Laboratories.
Pharmacies.
Legal services.
Financial services.
Educational institutions.
Any business that requires a licence.

The site may request additional verification data before publishing or verifying these pages, and may refuse to publish some data if it believes it could cause harm, confusion or a violation.

25. We do not sell data

rahnama98.ir does not sell personal data to advertisers.

The site may use aggregated or statistical data that does not identify individuals for analysis, service improvement or showing general indicators to page owners.

26. Changes of ownership or operation

If ownership or operation of the site is transferred, or the site is merged, restructured or sold, some data may pass to the new party, provided that it continues to be used under a similar privacy policy or users are notified of the change where necessary.

27. Compliance with applicable law

To the extent that laws and regulations apply to it, rahnama98.ir undertakes to meet legal and regulatory requirements under the laws in force in the Islamic Republic of Iran.

This may include cooperating with competent authorities when there is a valid legal request, removing content that breaks the rules, keeping records, or taking appropriate security and transparency measures.

Regulations applicable to digital platforms emphasise concepts such as national law, personal data protection, transparency and the responsibilities of digital platforms. A privacy policy should therefore be part of a real, disciplined operation, not merely published text.

28. Updates to this privacy policy

rahnama98.ir may amend this privacy policy from time to time.

The amended version takes effect from the date it is published on the site.

Continuing to use the site after the policy is updated means you accept the updated version.

We recommend reviewing this page periodically.

29. Privacy contact

For any request relating to privacy, data, removal, editing or reports, please contact us via:

Email: [Insert email address]
Contact page: [Insert contact page link]
Operator: [Insert company or organisation name, if any]
Address: [Optional]

30. Final acknowledgement

By using rahnama98.ir or submitting any data through it, you acknowledge that some contact details may appear publicly because this is part of the nature of the service; that you are responsible for any data you submit; and that you will not use the site to publish data you have no right to publish or to harm any person or business.

You also acknowledge that rahnama98.ir reserves the right to remove, edit, hide or restrict any data where there is a legal or security risk, a serious report, or suspected impersonation or abuse.